403 on WordPress Buttonizer integration

Invitekaro

• Last night, when I tried to access Buttonizer dashboard from my WordPress installation, I got a blank black page. In the console, I got error 403 ( forbidden access)
• I thought that maybe Buttonizer is going through maintenance or upgrade, so I logged into the Buttonizer dashboard. This was the first time I ever did since I got buttonizer plugin
• As soon as I logged in, I was asked to add my site to the account. I didn’t know if it was a part of standard procedure.
o To me it seemed that it’s a new functionality, and something I needed to do to be able to “verify” my account as I was getting 403 in WP buttonizer integration
• I added my site, and I realized I had 2 buttonizer action buttons.
o One, which was created from WordPress
o 2nd, which was created from Buttonizer dashboard
• Please keep in mind, I still couldn’t access the Buttonizer integration on my WordPress. At this point in time, Buttonizer interface was stuck at “initializing” on WP.
• So I went ahead, and deleted my site from buttonizer dashboard. And again, I am getting 403 (Forbidden access ) on my WP buttonizer integration

Please suggest what to do. I am stuck. Buttonizer is a critical component of my website, as almost all leads are generated through it. I have attached SS or the current issue.

My site is https://www.invitekaro.com

Our environment

Azure Ubuntu VM-> Reverse Proxy ( Nginx) -> WP Docker Container
The requests are served through Azure CDN. We also have atomizer and WP Super Cache.

JonasT

Hi,

Thanks for your message.

We looked at your website and saw that you have added both the WordPress plugin and standalone script to your website.
Both of these versions currently don't work together and will break the WordPress Buttonizer dashboard.

There's a chance that your site already had a standalone script before you noticed the blank WordPress Buttonizer dashboard since there seems to be two standalone scripts on your site.

If you would only want to use the standalone version, the WordPress plugin is not needed and you can just deactivate it.
If you want to use the WordPress plugin, you can remove the standalone scripts.

Let me know is this helps.

Jonas

Invitekaro

I would like to continue with plugin rather then standalone script. Can you please tell me how to completely delete / remove stand alone script?

I have already deleted our website from buttonizer dashboard. Is there something else I need to do to disable standalone script?

JonasT

Hi,

Thanks for your response.

Can you remember how you added the script in the first place? Usually users use a WordPress plugin that allows them to add a script to the <header/> tag or <footer/> tag of their website. Do you think you can figure out how you added the script?

I hope to hear from you.

Jonas

Invitekaro

Hi, I just did. And to be absolutely sure, I disabled all the caching ( local through WP Super Cache) and Azure CDN. Still getting a blank screen and error 403 in dashboard

So I logged back to Buttonizer, and I see 2 sites added to my dashboard ( awaiting verification).

Should I delete those and retry?

Invitekaro

Hi Jonas, the issue seems to be fixed now. We had set some redirections at the CDN. It seems they were somehow blocking some part of your scripts. Not sure why they were doing it, they shouldn't have.

I have some question, for which I will be dropping a support case regarding Pro usage.

Truly appreciate your time and support.

JonasT

Hi,

Great to hear that you came out of it on your own. Make sure to let us know if you run into any more problems.

Cheers,

Jonas