Buttons don’t show up

eric_cs_chan

I had created the buttons as the following image shows

However, the buttons have not shown up in the website.

The following link is the website I need help with:
The page I need help with: http://www.amconcept.com.hk/lespa

Thank you

James

Hi eric_cs_chan ,

Welcome to the forums!

I just saw your support mail!

Have you perhaps clicked on save and publish on the top right corner?

If so, does your site have a caching plugin that's using minify?

Please let us know!

eric_cs_chan

James I had saved and published it. I am not sure if my site has any caching plugin. These are the plugins in my site:
http://www.amconcept.com.hk/lespa/images/buttonizer2.jpg

Thank You

Jasper

eric_cs_chan Hi Eric, thanks for the screenshot. That looks alright. I am also not seeing any buttons on your website, it seems that Buttonizer is loading correctly in the background (no console errors, it just returns no buttons).

I think something goes wrong when pressing the 'Save & Publish' button. Are you able to check if you get any console errors when pressing that button?

eric_cs_chan

Jasper It didn't show any error after pressing the "Save and Published" button but it took quite a while to publish it.

Jasper

eric_cs_chan Thank you for the quick response!

Ehm, in that case I think somehow an error occurred in the background, are you able to go to your PHP error logs from the webserver and check if you can find any PHP errors/notices/warnings related to Buttonizer?

We'll try to help you as best as we can, so if you need any directions/tips to find the PHP logs let us know! 😃

eric_cs_chan

Jasper Please find the logs in the following link:
https://www.dropbox.com/s/uqzyyqrocn9kwfr/error_log?dl=0

thank you

Jasper

eric_cs_chan Thank you very much for the error logs! Interesting, it cannot read the buttonizer_buttons_published in the wp_options table correctly (while it does for the buttonizer_buttons at the preview window).

Can you try going to your database, then to the options table, and search for the option_name: buttonizer_buttons_published .

Does that row exists and does it have content? If so, can you copy the option_value into a textfile and send it to us (per mail or dropbox, what you prefer), then we're able to reproduce the error locally and see if it's also going wrong at our side and debug the code.

Sorry for all these steps, this is the first issue we know of that it's not reading the data at the frontend side 🤔

eric_cs_chan

Jasper I searched for the option table, option_name: buttonizer_buttons_published does not exist. http://www.amconcept.com.hk/lespa/images/buttonizer3.jpg

Jasper

eric_cs_chan The buttonizer_buttons would also be good!

To find the other one, you can run the following query in the SQL tab:

SELECT * FROM `wp_options` WHERE `option_name` = 'buttonizer_buttons_published'

eric_cs_chan

Please find the buttonizer_buttons in the following link:
https://www.dropbox.com/s/6zfjoycoeut3374/buttonizer_buttons.docx?dl=0
However, I could not find 'buttonizer_buttons_published' even follow the method you suggested.

Jasper

eric_cs_chan Thank you for the file and your patience! That's very appreciated 🙂

I've tested it out at at a development subdomain we use, https://wpdevelopment.buttonizer.pro/ . Publishing the buttons worked for me there (I manually replaced buttonizer_buttons with the content and removed the buttonizer_buttons_published option row to simulate your situation).

So that means that the buttons object is fine and should work (Yay, it's great to know that works and isn't corrupt 🥳 ). The interesting part is that the row doesn't get added to the options table on your environment while it does on ours.

What I'll do is download the same plugins as you have installed and then try again. I'll do that within a few hours and come back as soon I've found something.

Meanwhile you may add the buttonizer_buttons_published option manually with the content of buttonizer_buttons. The publish button should do actually just that in normal situations.