Buttonizer: OH NO! ERROR: 'error'. That's all we know...

mercadeoeduhub

What is this? i have a problem with Buttonizer in wordpress, can you help me please? is very urgent.

frontendpremium_only.js?v=a0dfa7336568a5287223f087d69c4fbe&ver=1ce878e9617071fba3f976d19cda20d1:13 Buttonizer: OH NO! ERROR: 'error'. That's all we know... Please check your PHP logs or contact Buttonizer support if you need help.
error @ frontendpremium_only.js?v=a0dfa7336568a5287223f087d69c4fbe&ver=1ce878e9617071fba3f976d19cda20d1:13
frontend__premium_only.js?v=a0dfa7336568a5287223f087d69c4fbe&ver=1ce878e9617071fba3f976d19cda20d1:13 Buttonizer: Visit our community on https://community.buttonizer.pro/

James

Hi mercadeoeduhub ,

Thanks for reaching out to us!

Could you perhaps send us a link to your site?
It might help us identify the problem easier.

Thanks in advance!

evolv

We are seeing this error as well:

Buttonizer: OH NO! ERROR: 'undefined'. That's all we know... Please check your PHP logs or contact Buttonizer support if you need help. frontendpremium_only.js:13:95884
value http://charlestonmfg.wpengine.com/wp-content/plugins/buttonizer-multifunctional-button-premium/assets/frontend__premium_only.js?v=7c18c737af0919db884d585b5f82e461&ver=5.5.1:13
Buttonizer: Visit our community on https://community.buttonizer.pro/ frontendpremium_only.js:13:96044
value http://charlestonmfg.wpengine.com/wp-content/plugins/buttonizer-multifunctional-button-premium/assets/frontend__premium_only.js?v=7c18c737af0919db884d585b5f82e461&ver=5.5.1:13

Jasper

Hi evolv , could you check for me what the response of the ajax request is? That would help debugging the issue 🙂

evolv

Jasper Sure, can you tell me how to find that for you?

Jasper

Hi evolv , if you open the website and then open the console, you'll find an option 'Network'.

If you are on that page, you will see all metwork requests that are made on the site. It might be you don't see anything, then you'll need to refresh the page as the network tab wasn't looking at the traffic.

When opening the network tab, click the XHR filter (that's to only show AJAX requests)
Then, filter on the 'admin' keyword
You'll find admin-ajax.php?action=buttonizer, click this item
Select 'Response' and paste a screenshot in the forums, or copy the text 🙂

Let me know!

evolv

Looks like a
401 error, but I've attached the screenshot.

Jasper

evolv Ah! Thanks for the screenshot.

Your site has been protected with a username and password (probably for development reasons) and it seems like the AJAX requests from Buttonizer isn't authorized somehow (while you are authorized yourself).

Does the AJAX request go to a different subdomain? Or different protocol than you are on now (from https to http or the other way)? That might be the reason why this request isn't authenticated.

Let me know 🙂

evolv

I'm attaching a screenshot for the request info - which gives no info. However, I turned off our password protection to see if that fixes the issue and it does! Now we know...sorry to waste your time. I appreciate your help.