Your Email bounced error - contact forms not being received

teamlilwall

Hi, I am getting a message on buttonizer which says: Your email bounced
It seems that an email from us has bounced and could not be delivered to your email address. Please update your email address.

There isn't anything wrong with my email address and all other emails are coming through so can you please check this is not a bug...it is critical that forms come through ASAP and currently i am not receiving any forms via buttonizer.

Jasper

Hi teamlilwall ,

Thanks for reaching out to us!

I've checked your account and found out one of our emails had bounced in the past. Since then your email address was added to our suppression list to make sure our email receive/bounce score doesn't get negatively impacted. This is an automated system.

I've removed your email address from our suppression list and unmarked your account as bounced. You should now receive emails from us again. I've send a test message via the form and we no longer receive a bounce, can you verify the email was received?

We'll investigate how we can improve this behaviour and work on a way to unmark your account as bounced yourself after fixing the email issues.

Hope to hear from you soon!