Card got charged for renewal but system didn't recognize

Wwhistleryank · Aug 18, 2020

Card charged for renewal went thru but your system telling me the payment didnt go thru. My Cap1 card charged 16.99

Jasper · Aug 19, 2020

Hi whistleryank ,

Thank you for reaching out! Sorry about that.

We're currently investigating the issue and are contacting our reseller Freemius who are processing the subscriptions.

If you look at the payment that was processed, could you find out what the reference is (in most cases an invoice)?

Jasper · Aug 20, 2020

Hi whistleryank ,

Thank you for your patience. It seems that your ZIP code (postal code) from your card wasn't valid (or didn't match). Stripe (the payment provider) has denied the payment due to this. The charge may temporarily appear as pending on your statement before being removed from it.

Freemius has whitelisted your email addres for future payments. So you should be able to manually renew with the same card and email address as before, if I am correct your payment should be valid now

Let me know if this helps or if you run into the same issue!