Hi Buttonizerer 👋
Currently we're changing the way we're giving support to our customers. We'll be able to provide better support and make sure no emails are missed in our inbox.
After making public community support available in 2019, we now also introduce private tickets.
When to create a ticket?
It's important to know the difference between public community support and tickets.
For feature requests, styling questions, bug reports and troubleshooting we prefer you to open a public discussion, this way other Buttonizer users will be able to find your discussion and might solve their issue as well or help eachother.
For sales questions, billing support, account issues , private projects or other kind of issues that require you to share sensitive information, you should open a private ticket.
Both private and public support are handled by the Buttonizer staff.
Private tickets is in beta
The private ticketing system is in beta and it will continue to improve to deliver better support. If you find any bugs or issues, please let us know.
If anything works well, we'll discontinue support via email and suggest everyone requesting private support to create a private ticket. This way we keep all our support on one single platform.
If you have any questions, suggestions or feedback, please let us know 🙂