Salesforce Chat

tnorris

Hi there
I'm trying to enter the javascript from our salesforce chat into the code editor. I can't not get it to work based off the scripting I was given from our CRM. I'm not sure what I'm doing wrong or need to add to make it work

Jasper

Hi tnorris ,

We personally do not use Salesforce, but I'll try to help you the best we can. Did you use the Custom JavaScript action to archive this?

If so, you probably should load the script outside the JavaScript editor in Buttonizer and trigger a function from the Buttonizer buton.

When I look at a topic on the Salesforce forums, I found this topic from May 2020: https://developer.salesforce.com/forums/?id=9062I000000QwkuQAC

If I understand it correctly, depending on the classname or id of the button, you should be able to use the following code (change #helpButtonSpan if needed):

const button = document.querySelector("#helpButtonSpan > span.message");

if(button) {
    button.click();
}

Let me know if this helps 🙂