Facebook messenger chat widget bug

Clarance

Hi, my Facebook messenger chat widget will come out "Hi! How can we help you?" after few minutes and overlap the contact us group widget on our website: https://alexanra.com/

screenshot: https://prnt.sc/12rbxp5

Thanks in advance!

James

Hi Clarance ,

We are fixing this issue and are currently testing it! 😁

It might be released sometime next week.

Please bear with us until then.

Jasper

Hi Clarance stuart ,

Facebook has finally released an update. We've released Buttonizer version 2.4.1 which resolves the issue. Make sure to update to the newest version 🙂

If there's anything else, please let us know! 😎

stuart

This might be part of the same issue, but is there a way to stop the facebook chat widget from opening automatically when someone opens the page? it doesn't seem to do it every time but sometimes it does. I think it might be some minor interaction with the "greeting" that I'm doing and not even noticing.

stuart

also I'm having a very strange bug where the messenger widget works on most browsers but doesn't seem to work in private browsing mode in microsoft edge. not sure why.

James

Hi stuart ,

Regarding the chat opening automatically,
This could be caused by Facebook Messenger remembering the previous opened state.

The chat widget remembers if the user has opened the chat window and it will automatically open until it is closed again.

Regarding private browsing mode,
Facebook Messenger doesn't work in private browsing mode in Edge since Edge has a built-in Tracking prevention that blocks Facebook's scripts when set to Strict.

Private browsing mode is automatically set to Strict, that is why it's not appearing.