Charged for a subscription I didn't authorize

dennybop

Are there any buttonizer experts here? I have tried to create ta ticket on two separate days, but they could not be sent.
I paid for buttonizer in November 2020. At the time, this was represented as a one-lime life-time purchase, or at least that's what I believed. I see now that you have charged my credit card. I do not want to pay this. I have never used buttonizer and now it is obsolete for the purposes I intended. I am certain I didn't authorize this payment. I wish this charge to be returned by my credit card
I will provide personal information, but as I said I cannot create a ticket.
I appreciate anyone's attention to this.
Dennis White

Jasper

Hi Dennis,

Thank you for reaching out! I've checked the logs of our community, but couldn't find any errors/issues regarding to creating a new topic or ticket. I do know that our weberver failed requests due to a bigger amount of traffic on two days in the morning (we have a status page 🚥 showing some outages), maybe this was the reason you couldn't create a ticket?

I'm sorry to hear you didn't use Buttonizer after upgrading, do you have any feedback why this happened? Did you run into issues when using Buttonizer?

We've fully refunded and cancelled the subscription, the refund can take 5 up to 10 days, depending on your bank. No need to share any personal information 🙂

Hope to see you around in the future! If you need any further assistance, let me know!

Cheers,
Jasper