Google Ads

marsh1984

Hi there, do you know how I might use Google call forwarding and call reporting with the button for a phone number 'click to call' on mobile devices?
Is there a way to allow the phone number to convert into a Google call forwarding number for tracking purposes?
thanks

Jeroen

marsh1984 Good question! We have to investigate your support ticket a bit further but as we understand is that Google Call forwarding recognizes the number in text on your website and converts it to another number. Do you already the forwarding number?

Jeroen

marsh1984 and can you send us the page where you want to implement the call button where call forwarding has to work. Thanks!

marsh1984

Thanks for your reply. Yes google call forwarding swaps out the text number. I already have call forwarding setup and tracking calls. As buttonizer makes it very easy to click to call from mobile, I'm concerned customers may click to call buttonizer thus I can't track call conversions.
Right now every page features the buttonizer floating call button so every page would need to be tracked...

Jeroen

marsh1984 thanks! Can you add the website so we can have a look 🙂?

marsh1984

here you go https://www.newworldchiro.com.au/

marsh1984

Hi team, any update on this one? thanks

Jasper

marsh1984 I've pinged @Jeroen for you, he should be here soon 🙂

Jeroen

marsh1984 After some research we found out that Google Click forwarding is not supporting mobile sites. It only works if you use the forwarding number instead of your own:

Calls to a phone number on your website: Track calls made when someone clicks on your ad, then calls the forwarding number we display on your website. You set a minimum call length, and every call that lasts at least that long is counted as a conversion.
Clicks on a number on your mobile website: Track calls made when someone clicks on your ad, then clicks on a phone number, button, or link on the mobile version of your website. In this case, we can only track these clicks, not the phone calls themselves.

https://support.google.com/google-ads/answer/6100664?hl=en

Did you add the forwarding number of Google ads in the buttonizer button? Because it should work then. If you want to track click conversions you can read this post https://community.buttonizer.pro/d/17-tracking-conversion-with-google-analytics.

When you identified the call button you can set a conversion in Analytics and import it in Google Ads 😀

Cheers,

Jeroen

marsh1984

Hi there, the site isn't a mobile site.
All calls are tracked regardless of whether the user uses desktop or mobile device.
Google selects the call forwarding number so that is not something I can add to buttonizer.
I am already tracking call clicks but want the number within buttonizer to switch over to the forwarding number to track call details, using website call metrics.