Buttonizer and CallRail

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keyrescue

Hello guys,
Is there any way to make Buttonizer work with CallRail?
Right now I have 2 buttons on the screen, one is Buttonizer and one is a click to call button.
Both buttons are calling to 469-469-1111.
CallRail know when he see that number, he needs to swap it with a tracking number from CallRail,
The swapping working fine for the click to call button, but not for the Buttonizer.

Jeroen

Hi keyrescue Great question! Can you add the link to the page where we can find both buttons?

Cheers,

Jeroen

keyrescue

Hi Jeroen
If you look here:

https://www.keyrescue.net/oh/

Both the click to call and buttonizer are set with the number 469-466-3936
CallRail can see the click to call and change him to a 214 number, it also needs to happen for Buttonizer as well, but Buttonizer stays on the 469.

James

Hi keyrescue ,

Thanks for the link!
Unfortunately, we can't seem to access it:

We are not familiar with CallRail, my guess is that CallRail might be running it's function too early. 🤔

I would like to take a look at CallRail on your site and see if we make it trigger the function once Buttonizer is fully loaded.

keyrescue

James
What is the country you are currently located in?

James

keyrescue ,

We are located in the Netherlands 😁

keyrescue

James
You can now access the site

James

Hi keyrescue ,

Thanks! I think I get the problem now.

Since the Phone action of Buttonizer uses an onclick function to make a call instead of a href, it might not be detecting the phone number,

Change the button's action into Website URL then use this as the link:
tel:+14694663936

It will give you an error but it should still save the changes.

Let me know if this works for you!

keyrescue

James
Do you have any idea why it works on some pages, but doesn't work on others?
For example, it works on:

" https://www.keyrescue.net/oh/ "

But doesn't work on:

" https://www.keyrescue.net/rochester-ny "

James

keyrescue ,

I noticed that your site has a caching plugin.
Could you try to clear the cache of your site?

keyrescue

James
I did, multiple times, it still doesn't work.

James

keyrescue ,

Honestly, I don't know why it would work on some page but not on others. 🤔
Perhaps you can ask CallRail for support regarding this issue?

I think we've solved Buttonizer's part in the issue by using the href instead of an eventListener.
CallRail might be able to easily find out why it's not picking up Buttonizer on some pages.