Hello,

I recently purchased the premium account and added a new button to our site: www.newhomeoutlook.com

The button is set up to only show on mobile. I see it when previewed within buttonizer, but when I go to view it on my phone (iPhone XR)— either logged into Wordpress or not logged in (doesn't matter)— it's not showing. I made it live several hours ago and figured it might be a cache issue with my server (I don't have a cache plugin running and I deleted all of my browser cache), but even when I log into Wordpress on my phone I still don't see it ... However if I reduce the size of my browser window to a mobile responsive size on desktop, I see it ... but nothing I do seems to make it work on an actual mobile device.

Once again, I have it set to only show on mobile and not on desktop. No advanced trigger settings or any advanced settings are being used.

Please help. Thank you!

    Hi NewHomeOutlook ,

    Welcome to the Buttonizer forums! 🥳

    I took a look at your site and I can't seem to see Buttonizer even on desktop.

    Could you perhaps show us a screenshot of your Buttonizer dashboard?
    We might be able to find something that's making it not show up.

    A screenshot like this:

    You can just send a link to an image site like Imgur. 😄

    Thanks in advance!

      Hi. Thank you for the quick response! Below are the links to the screenshots I took.

      As you'll see in the screenshots I have the button turned off for desktop. Only want it to show on mobile.

      I did add some CSS code to help make the button image larger and formatted to my liking. The CSS code seemed to work within the preview of the button. I'm certainly no developer though and know very little CSS.

      As you'll see with the screenshots, anywhere I can preview the button on desktop (making my browser responsive when I'm logged in Wordpress) it shows - but it's not showing on my phone at all - either live or when I'm logged in ...

      Screenshot Overview: https://imgur.com/JiSuzgv
      Settings Screenshot 1: https://imgur.com/l2X7Joj
      Settings Screenshot 2: https://imgur.com/4mqjsDh
      CSS screenshot: https://imgur.com/ftJOoB8
      Class Setting screenshot in Buttonizer: https://imgur.com/OYWz77I
      Chrome Inspect Element Tool Showing Button: https://imgur.com/ZqHjH3y

      10 months later
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