mariuspanaite Hi, I've made the setup for Messenger Chat but it's not working on my page. Do you know how to solve that? www.noratlasheritage.ro Thank you!
James Hi mariuspanaite , Thanks for reaching out to us! I took a look at your site and it seems like your site has not yet been whitelisted in your Facebook page settings. Could you visit the link below and check if your website, https://noratlasheritage.ro/, is in the list including the https://? https://business.facebook.com/latest/inbox/settings/chat_plugin Please let me know! 😄
mariuspanaite I saw, when i press in Chrome, it's open a new page in messenger online. On edge, i have this pop-up In mobile, iphone, it's not doing nothig.
James Hi mariuspanaite , Thanks for checking out the whitelist. It looks like the issue is actually due to the wrong page id. It should be this page id: 104994845308758 When you visit this link, can you send me the URL that it changes into when the page has fully loaded in? https://business.facebook.com/latest/inbox/settings/chat_plugin I would like to confirm if the page id I got above is correct. I need also to instal Facebook chat plugin? You don't need to install the Facebook chat plugin when using it with Buttonizer. 😃
mariuspanaite https://business.facebook.com/latest/inbox/settings/chat_plugin?asset_id=104994845308758 Seems like it's ok now. With a little delay when i press the button, but it's working. Thank you!
James Glad to hear that it's working! The page ID used to be easy to find but Facebook is changing how Facebook pages works with the new Meta Business page so it made it a little bit harder. Their help pages are also still outdated and shows the old way of finding the Page ID. If you encounter any other issue, please let us know! 😄
