E-mail action button not working on google chrome

edgargenco

Hello, I just configured a button on my website (https://gencopura.es/), but when using chrom, if I click on it, nothing happens. Could you please check if something is wrong?
Thanks in advance!

Jasper

Hi edgargenco ,

Apologies for the late response. I just wanted to let you know that the button seems to work as intended. Are you still experiencing this issue?

Let me know.

Ceedberri

Hi I am also facing same issue on my website, ceedberri.com, mail button opens a new tab but nothing happens. it is working fine on mobile

James

Hi Ceedberri ,

For the mail button action, we are using the mailto: HTML link.

This link will open the set mailing app in your device.
Mobile devices and Windows tend to already have a mailing app on default.

For Mac, you might have to make sure that you have a mailing app set in your settings.
https://stackoverflow.com/a/46353214

If you already have a default mailing app set and it's still not working on your end,
let us know which device and browser you are using to test this. We would like to reproduce the issue and see what's causing the issue! 😄