Hi Polycell , thank you for the screenshot, we tried to investigate the issue but couldn't replicate it 🙁
On the screenshot there seems to be a list of errors (on the bottom). Are you able to scroll a bit more down so we can see what error's there are apearing?
If not, are you able to send us a test environment where we can check the issue? I would recommend to send possible temporarely credentials via our email, email@example.com
Let me know 🙂