Buttonizer does not load icon image

PPolycell · Nov 16, 2020

Hi,
When I clicked "select Icon", It stuck on the loading screen as the image below
Did I miss anything?

James · Nov 17, 2020

Could you take a screenshot of your console log after opening the icon selector?
It might have some error that could help us with this issue.

Open the Icon Selector to reproduce the issue
Press Ctrl+Shift+J (or Cmd+Shift+J on a Mac) to open the console.
Take a screenshot

Thanks in advance!

Castor · Nov 17, 2020

Small correction to James ,

On Mac + Safari, it's actually ⌘+⌥+C (option+cmd+C) to show your Javascript Console.

PPolycell · Nov 17, 2020

Hi James / Castor,

I have followed your instructions and the screenshot is shown below

thanks

PPolycell · Nov 19, 2020

Any good news?

Jasper · Nov 26, 2020

Hi Polycell , thank you for the screenshot, we tried to investigate the issue but couldn't replicate it

On the screenshot there seems to be a list of errors (on the bottom). Are you able to scroll a bit more down so we can see what error's there are apearing?

If not, are you able to send us a test environment where we can check the issue? I would recommend to send possible temporarely credentials via our email, contact@buttonizer.pro

Let me know

Kkaxc · Nov 28, 2020

Hello,

I'm stuck on the same Loading icons error.

Jasper · Nov 30, 2020

kaxc I'd like to let you know that we see the bug reports and we're still investigating the issue.

Are you able to create a temporarely test account for us on a staging environment? Then we'll take a look and try to find the issue. If so, could you email details to contact@buttonizer.pro ?