I updated the plugin in Wordpress and the floating button stopped showing. When I revert to an older version, it reappears. What could it be?

  • Jasper replied to this.

  • Hi argolothais ! Thanks for that!

    It seems that something went wrong after a migration and it's trying to read an incorrect value. Could you try to reset the position of the group in the Buttonizer dashboard?

    This should probably fix the issue. Let me know!

      Hi argolothais ,

      First of all, welcome to the Buttonizer Community and for reporting this issue.

      Are there any errors displayed in the console when Buttonizer is nog loading/stopped showing? That would help debugging the issue 🙂

          5 days later

          Jasper Thanks for your answer.

          I didn't detect any errors displayed in the console. I only realized that the floating button no longer appears when I update the plugin version.

              Hi argolothais ! Could you let me know what your website is? Then I'll take a look if I can find something 🙂

              If you can make sure you're on the 2.2.5 version (where it doesn't appear), that would be great to investigate the issue!

                  Hi argolothais ! Thanks for that!

                  It seems that something went wrong after a migration and it's trying to read an incorrect value. Could you try to reset the position of the group in the Buttonizer dashboard?

                  This should probably fix the issue. Let me know!

                      Buttonizer Home Pricing Features Knowledgebase GDPR Compliance Get Buttonized