Button Hidden on All Devices

sethbburgess

I just upgraded to free version 2.2.3. My defined button stopped showing up on my pages. I clicked on New Button and all the settings are correct for my button, but the Event Tracker says New Button - This Button is Hidden on All Devices. How do I get the button to show up again?

James

Hi Eddyk sethbburgess ,

Thanks for sharing your data.

Could you perhaps let us know which version of Buttonizer you guys had before updating to version 2.2.3?
It seems like the data wasn't updated at all.

Eddyk , Here's what your data should look like after the update:
a:1:{i:0;a:2:{s:4:"data";a:24:{s:4:"name";s:10:"Buttonizer";s:12:"show_desktop";b:1;s:11:"show_mobile";b:1;s:13:"icon_is_image";b:0;s:4:"icon";s:12:"fa fa-adjust";s:10:"icon_color";s:15:"#ffffff;#ffffff";s:16:"background_color";s:15:"#1e73be;#83a1bf";s:10:"horizontal";s:10:"right: 5%;";s:8:"vertical";s:12:"bottom: 12%;";s:8:"position";s:11:"bottomright";s:14:"menu_animation";s:5:"hello";s:5:"label";s:16:"Push to Download";s:11:"label_color";s:8:";#FFFFFF";s:22:"label_background_color";s:8:";#333333";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:15:"advanced_scroll";s:0:"";s:16:"advanced_timeout";s:0:"";s:20:"advanced_exit_intent";s:0:"";s:2:"id";s:36:"ee706abf-b5cd-4634-a8bf-58c192c375c9";s:22:"close_on_click_outside";b:0;s:22:"menu_opening_animation";s:13:"corner-circle";s:9:"icon_size";s:2:"25";s:15:"icon_image_size";s:2:"25";}s:7:"buttons";a:2:{i:0;a:22:{s:4:"name";s:22:"Download 1552956066575";s:4:"icon";s:20:"fa fa-cloud-download";s:12:"show_desktop";b:1;s:11:"show_mobile";b:1;s:4:"type";s:3:"url";s:6:"action";s:27:"http://onelink.to/closedeal";s:14:"action_new_tab";s:5:"false";s:5:"label";s:16:"Push to Download";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:16:"background_color";s:15:"#ef6b00;#f7b596";s:2:"id";s:36:"196b7c1a-81ff-43ee-bdbc-e2dda3688842";s:10:"icon_color";s:15:"#FFFFFF;#FFFFFF";s:11:"label_color";s:15:"#FFFFFF;#FFFFFF";s:22:"label_background_color";s:15:"#333333;#333333";s:19:"background_is_image";b:0;s:13:"border_radius";s:15:"50% 50% 50% 50%";s:24:"icon_image_border_radius";i:0;s:15:"label_font_size";s:2:"12";s:19:"label_border_radius";s:15:"3px 3px 3px 3px";s:12:"label_margin";s:15:"0px 0px 0px 0px";s:13:"label_padding";s:17:"5px 15px 5px 15px";}i:1;a:22:{s:4:"name";s:23:"Follow Us 1602282155478";s:4:"icon";s:23:"fa fa-facebook-official";s:12:"show_desktop";b:1;s:11:"show_mobile";b:1;s:4:"type";s:3:"url";s:6:"action";s:37:"https://www.facebook.com/Closedealapp";s:14:"action_new_tab";b:1;s:5:"label";s:40:"Follow Us, we'll tell you when we launch";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:2:"id";s:36:"537193d2-2cdc-40ed-932d-33c59338dea7";s:16:"background_color";s:15:"#48A4DC;#6b96bf";s:10:"icon_color";s:15:"#FFFFFF;#FFFFFF";s:11:"label_color";s:15:"#FFFFFF;#FFFFFF";s:22:"label_background_color";s:15:"#333333;#333333";s:19:"background_is_image";b:0;s:13:"border_radius";s:15:"50% 50% 50% 50%";s:24:"icon_image_border_radius";i:0;s:15:"label_font_size";s:2:"12";s:19:"label_border_radius";s:15:"3px 3px 3px 3px";s:12:"label_margin";s:15:"0px 0px 0px 0px";s:13:"label_padding";s:17:"5px 15px 5px 15px";}}}}

Please let us know which version you had before the update! We would like to reproduce this issue and fix it. 🙂

sethbburgess

sethbburgess Hmm.... I did not notice and remember the previous version number. I update my plugins pretty regularly. I am guessing the version was the immediate previous version, unless you had more than one new version in two or three weeks. In that case it was probably a version from about a month ago.

Eddyk

Same thing happening to me. I am using Cloudflare, could this be the issue?
After reading and testing according to related posts, The group is set to show on all pages, no time schedule and all devices, same for each individual button, but still do not show up.
I have also checked the table wp_options for buttonizer_buttons_published and seams to be ok, autoload=yes the option_value :
a:1:{i:0;a:2:{s:4:"data";a:23:{s:4:"name";s:10:"Buttonizer";s:12:"show_desktop";s:4:"true";s:11:"show_mobile";s:4:"true";s:13:"icon_is_image";s:5:"false";s:4:"icon";s:12:"fa fa-adjust";s:10:"icon_color";s:7:"#ffffff";s:22:"icon_color_interaction";s:7:"#ffffff";s:16:"background_color";s:7:"#1e73be";s:28:"background_color_interaction";s:7:"#83a1bf";s:10:"horizontal";s:1:"5";s:8:"vertical";s:2:"12";s:8:"position";s:11:"bottomright";s:10:"menu_style";s:13:"corner-circle";s:14:"menu_animation";s:5:"hello";s:5:"label";s:16:"Push to Download";s:11:"label_color";s:0:"";s:22:"label_background_color";s:0:"";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:15:"advanced_scroll";s:0:"";s:16:"advanced_timeout";s:0:"";s:20:"advanced_exit_intent";s:0:"";s:2:"id";s:36:"ee706abf-b5cd-4634-a8bf-58c192c375c9";}s:7:"buttons";a:2:{i:0;a:14:{s:4:"name";s:22:"Download 1552956066575";s:4:"icon";s:20:"fa fa-cloud-download";s:12:"show_desktop";s:5:"false";s:11:"show_mobile";s:5:"false";s:4:"type";s:3:"url";s:6:"action";s:27:"http://onelink.to/closedeal";s:14:"action_new_tab";s:5:"false";s:5:"label";s:16:"Push to Download";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:16:"background_color";s:7:"#ef6b00";s:28:"background_color_interaction";s:7:"#f7b596";s:21:"use_main_button_style";s:5:"false";s:2:"id";s:36:"196b7c1a-81ff-43ee-bdbc-e2dda3688842";}i:1;a:13:{s:4:"name";s:23:"Follow Us 1602282155478";s:4:"icon";s:23:"fa fa-facebook-official";s:12:"show_desktop";b:0;s:11:"show_mobile";b:0;s:4:"type";s:3:"url";s:6:"action";s:37:"https://www.facebook.com/Closedealapp";s:14:"action_new_tab";b:1;s:5:"label";s:40:"Follow Us, we'll tell you when we launch";s:18:"show_label_desktop";s:6:"always";s:17:"show_label_mobile";s:6:"always";s:28:"background_color_interaction";s:7:"#6b96bf";s:21:"use_main_button_style";s:5:"false";s:2:"id";s:36:"537193d2-2cdc-40ed-932d-33c59338dea7";}}}}

Eddyk

James I haven't made note, but I think was 2.1. WHat if we uninstall and install from scratch, would that work?
I know, I'll have to setup all again, but IO do not mind. Whichever way is easier.
And if I replace the code as you pasted it?

Castor

Eddyk
Yes, you could replace the options buttonizer_buttons_published and buttonizer_buttons with the data James gave you, and it should fix your problem. Otherwise you can reset Buttonizer in the buttonizer settings to remove all buttonizer database entries. Obviously, you indeed would have to setup your buttons all again.

Eddyk

Castor Thank you for the prompt reply. Actually I think I had version 1.5.6 as I have checked in a clone site for testing I have.
What should be the code for buttonizer_buttons? I do not see it.

Castor

Eddyk It can be the same data as buttonizer_buttons_published.

Eddyk

I have replaced the code as posted by James to table options for option_value buttonizer_buttons_published and option_value buttonizer_buttons and it worked! Thank you.
You need to find the reason why the update didn't update these values to fix it.
Thanks again for your help. Solved.

James

sethbburgess ,

Then it might be a different cause for you. 🤔

Does your site perhaps have a caching or minify plugin?
If so, could you try clearing your cache and see if it will work?

We have had previous topics where they only had to clear their cache and it was fixed.

sethbburgess

Thanks for this help. Sorry for the delayed reply. I tried clearing my site cache. Still no luck. I do have a minify plugin. Can you tell me what Javascript file would be yours? I can try listing it to leave it alone.

Thanks... Seth

Jasper

Hi sethbburgess , could you share your site URL? Then we'll take a look and see if we can find anything odd 🙂

sethbburgess

Sure. https://parellifoundation.org

sethbburgess

Just following up. It has been a week or so since I replied to your request for my web site URL. What can we do to get Buttonizer working again?

Jasper

Hi sethbburgess , apologies for the late reply. I've missed your reply.

I think I might know what's happening. Could you check for me if both Mobile and Desktop are enabled (green) for the button:

If they are, could you also check the same settings for the group settings? It might be that the group or button has been hidden on both desktop and mobile.

Let me know if this has helped!

sethbburgess

Yes. That was a good guess about what might be wrong. I fixed it, however, I still have no button on my web site.

Jasper

Hi sethbburgess , great to hear that!

I've checked your site and I do see the donate button. Did you find the cause of the issue?

sethbburgess

Hi Jasper... I do have a button now. After a Wordpress, Theme, and Buttonizer plugin upgrades, the button magically appeared. Not sure what happened, but problem solved. Thanks for all your help.

EmilyCarter1

Thank to god i never felt a problem of hidden button, but this discussion going to be helpful for me.